Returns & Warranty Policy

VoiceComm offers a Limited 90-Day Warranty on our distributed products. This policy only applies to out-of-box defects or failures and does not include buyer's remorse or open-box consumer returns for any other reason. In order to process a Warranty claim or return, the following guidelines and instructions apply:

• All returns require authorization from VoiceComm in the form of an RMA (Return Merchandise Authorization) Number.
• RMA numbers are valid for 15 days from issuance.
• Only approved items are to be included in your return.
• RMA form must be enclosed in the return shipment.
• RMA number must be written on the outside of the shipping carton.
• Return shipping is the responsibility of the customer.
• All defective returns are inspected and tested upon receipt. Credit will only be issued for items listed on the RMA that are deemed defective by our inspection.
• A credit will be issued for all eligible items to be used towards future purchases. No refunds will be given.
• Any returned products that are not eligible for credit will be discarded.

Failure to comply may result in refusal of return shipment and denial of credit. If you have any questions about the Policy or Process, please contact [email protected]. Thanks for your understanding.

The following brands are not eligible for return. Please contact these manufacturers directly for warranty support.

• Google - Repairs, replacements & warranties - Google Store Help
• JBL – JBL Support - Contact
• OtterBox – Call (855) 688-7269 or visit OtterBox Global Product Warranty
• Samsung – SupportHome | Official Samsung Support US

Human Rights Policy

VoiceComm’s Human Rights Policy Statement demonstrates our commitment to supporting and promoting human rights that benefit our stakeholders, including our customers, employees, investors, and the communities in which we live and operate. Our commitment is guided by the following six principles:

Ethical Business Conduct

As detailed in our Business Ethics and Code of Conduct Policies, VoiceComm is committed to the highest standards of business ethics which govern the conduct of our business operations for all employees. All business is conducted with honesty and integrity in full compliance with all applicable laws and regulations.

Employee Rights and Fair Labor Practices

We believe all our employees deserve to be treated with integrity and respect. VoiceComm promotes a work environment that is empowered by trust and transparency. We operate in compliance with applicable wage, work hours, and benefits laws.

Diversity and Inclusion

Diversity doesn’t work without inclusion. The way we operate both internally and externally, how we speak to each other and about our work, how we make decisions, how we run meetings, and how we weigh feedback and ideas are all critical elements for building an inclusive organization. We are committed to creating a workplace where everyone’s voice is heard and respected. Team members are encouraged to bring their best selves and ideas to work every day.

Safe and Healthy Workplace

VoiceComm strives to provide and maintain a safe, healthy, and productive workplace for all of our employees that complies with applicable laws and OSHA Standards.

Forced Labor and Human Trafficking

VoiceComm is committed to preventing and prohibiting forced labor of any kind, including all forms of slavery and human trafficking.

Child Labor

VoiceComm does not condone or engage in unlawful employment of children. VoiceComm does not hire anyone under the age of 18 years old and follows all applicable laws.

Quality, Environmental, Health, and Safety Policy

VoiceComm, as an organization, strives for excellence in our quality, environmental, health, and safety activities in order to meet and exceed the expectations of our employees, customers, and community.

Quality

Offering the best products and services resulting in superior customer satisfaction.

Environment

Promoting and advancing our environmental efforts including reuse and recycling, especially in activities such as process management, product design, and operations.

Health and Safety

Providing a safe work environment free of recognized hazards and reducing risk to employees.

Corporate Social Responsibility

Ensuring that our actions positively affect, protect, and sustain the communities where we work and live

VoiceComm conducts operations with consideration for employee health and safety, the environment, and providing quality products and services to our customers

VoiceComm’s goal is to develop, implement, and maintain a safe workplace for our employees consistent with all applicable state and deferral regulations.

VoiceComm’s commitment is to recycle electronic waste and related items and to minimize environmental pollution.

VoiceComm is dedicated to educating employees about the environmental aspects, dangers, risks, and quality standards of their job, how to safely and effectively conduct warehouse operations, and how individual actions can influence company environmental performance.

Privacy Policy

We are extremely proud of our commitment to protecting your privacy online. We value your trust in us and will work hard to earn your confidence so that you can use our services and recommend us to other potential customers. Our Privacy Policy promises never to sell, rent, barter or share with any third party, personally-identifying information collected during your use of the site without your prior permission. From time to time we may reveal general statistical information about our Site and visitors, such as number of visitors, number and type of goods and services purchased, etc., but we will never reference you by name or specific address.

Information Collection

We do collect and store the names, addresses, credit card numbers and other personally-identifying information of customers who make purchases. This information is saved in a secure environment and is kept for our records making it easier for you to use our services on return visits.

How this information is used

Information we collect is used to process customer transactions and build features that will make the services available on the site easier to use. This includes faster purchases, better customer support, and timely notice of new products and special offers.

Information collected by Voicecomm is stored in a single, secure database, accessible only by Voicecomm management.

From time to time, Voicecomm may contact you to request feedback on your experience using the site, to assist us in improving the site, or to offer special savings or promotions to you, as a site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to Voicecomm using the contact us hyperlink provided.

How You Can Access or Change Your Personally-Identifying Information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your information when making a prior purchase on our site, your user name and password are required in order to access your personal information.

Security

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, Voicecomm has employed the highest standard of internet security methods and technologies. The system uses Transport Layer Security (TLS) technology to protect all sensitive personal information including credit card number, name and address. This information is then encrypted, using 2048-bit encryption, both when it transmitted to, and stored in the Voicecomm database.