Frequently Asked Questions

Account

I created a new account; how do I see my pricing?

After you have successfully registered an account your designated account executive will contact you for a formal introduction to VoiceComm and the many helpful features of our virtual catalog, MyVoiceComm.com. After discovery regarding your business and its needs, full access to wholesale pricing will be granted.

Why don't you offer tiered pricing?

VoiceComm strives to offer you the most competitive pricing possible. Therefore, there is no need to offer tiered pricing.

How can I add a new credit card and is it secure?

Adding a new credit card to your account is easy and secure.

  1. First, log into your account.
  2. If you have more than one shipping location you will be prompted to select one.
  3. Then choose 'My Account'. This will open up the screen to update all addresses, both billing and shipping, contact information, and payment methods.
  4. You are able to add a new credit card by selecting 'Add New Card' and inputting required information.

Please make sure all billing information for the credit card matches the physical numeration as input.

Why and How do I add sub-users?

Sub Accounts can be assigned to a location so that managers, district managers or purchasers can place orders for their assigned location(s) or set approval permissions so that orders have to go through a higher level of management prior to being transmitted to us.

To add sub-users to your account:

  1. Click on the link at the top of the page that says "manage your account".
  2. Scroll to the bottom of the page and click on the link button titled "add new sub account user".

Why is my account restricted on certain products?

Some brands require an approval from the manufacturer which will allow you to wholesale their products. Until you have completed the application and been approved by the manufacturer you will be unable to purchase those items.

The applications can be accessed through the website by clicking 'Resources', at the very top of the homepage, and selecting 'ARP Forms' from the drop-down menu. A list of all brands that require approval will be populated. The brands that are marked with a green check mark to the left are brands that you are currently approved for, and those that you are able to apply for will populate a checkbox which you can check off.

For more information, click the following link, after logging into your account: https://www.myvoicecomm.com/resources/arp

Orders

How do I place an order?

  1. Log in to your account and select the products you wish to order.
  2. You may search for products by utilizing the keyword search bar at the top of the home screen or you may use the browse by categories located at the top of the home page.
  3. Once you find the item you wish to order, enter the quantity you wish to order and then click the cart icon located to the right. Repeat this action until you have selected all the items you wish to order.
  4. When you have completed your order selections, click the view cart button or the cart icon at the top of the homepage. Here you can edit or delete any items in your cart prior to placing your order.
  5. When you are ready to complete the transaction, click "Checkout".
  6. Verify the shipping and billing address and click "process-proceed to final step".
  7. Finally, choose shipping type from the drop-down menu, choose payment terms, add a PO# or any customer comments you wish for your Account Manager to see and click "process order".

If your order is placed before 11:30 am EST it will ship the same business day, If it is submitted after 11:30 am EST your order will be processed the next business day.

Please note: Exceptions may apply to same day shipping during holidays or device launches.

What payment methods are accepted?

We accept all major credit cards: Visa, American Express, MasterCard and Discover.

Credit Terms are available based upon approval. Please contact your Account Manager for more information.

Do you accept alternative payment methods?

Behalf terms are also available. Please click the following link for more information on Behalf. https://www.myvoicecomm.com/account_behalf.php

If you're already a Behalf customer, you can access your Behalf account information by clicking "Your Profile", selecting "My Account" and using the "Already have a Behalf account? Link it with VoiceComm." option.

Please keep in mind that you must use the email address associated with your Behalf account to successfully link Behalf with your VoiceComm account.

How long will it take for me to receive my order?

At checkout, above the shipping method selection, there is a hyperlink to view the UPS time-in-transit map. This will indicate how long a ground shipment will take to arrive at your store.

How do I track my order?

  1. From the home page, click "Help", select "Track" and put your order number in the open text box.
  2. Clicking "Track This Order" will display the tracking results.

Where can I find my account information and ordering history?

  1. When logged in to your account, you are able to select 'Your Profile', located at the top of the navigation page, and click 'My Account'.
  2. Once in the 'My Account' feature, you are able to view all current billing and shipping information and obtain information on your archived orders.
  3. Your 'Account History' will directly link to your invoices, sales orders, and tracking information. You are able to view any current or open balances as well, with the added feature of exporting invoices to Excel or PDF for ease of use in your own personal accounting systems.
  4. From the 'Account History' screen, you are also able to copy a past order into your current cart by simply choosing the double letterhead icon located to the left of the original order information.

Try browsing the tabbed features in the 'Account History' section to view your back and pre orders, payments, and recently improved personal accounting functions!

I have more than one location, can I place orders simultaneously?

Yes, via the 'Switch' link. You are able to assign items to your cart then switch to another defined location without logging out. To copy an entire order for multiple locations, go the 'View Cart' and select the 'Copy Cart to Another Location' button.

Does my shopping cart delete or save when I log out of my account?

Products in your shopping cart will remain intact while you login and logout until you actually place your order.

Please note: placing items in your cart does not secure that product for you in inventory.

Do I have to order in Master Case Quantity?

You are not required to order in Master Case Quantities unless the item you are purchasing is noted as a Special Order item. If the item is marked with a "Special Order" sticker, the item will be noted with the Special Order MOQ or Special Order Minimum Order Quantity. Special Order PO's cannot be cancelled. Special Order items cannot be returned.

Pre-orders/Backorders

What happens when I pre-order something?

If an item is new, coming soon, or currently out of stock you will have the option to pre-order it.

  1. Click on the link under the product description that says "Pre-Order This Item".
  2. A quantity box will appear, enter the quantity you wish to pre-order and then click the button at the bottom of the screen that says "add items to cart".
  3. When you finish shopping, your cart will contain an order cart and a preorder cart just beneath it. You will need to checkout of both carts in order for your pre-order to be successfully submitted. This is a guaranteed sale and the inventory has been committed to you.
  4. Once the items you pre-ordered are back in stock, you will receive notification and we will ship those items out to you at that time. You will not be charged for them until the time of shipping.

If I click "email me when available", does that mean the product is pre-ordered for me?

No, you will only be notified by email that the item is back in stock. You will then need to log in and place an order for that item.

How do backorders work?

If an item you have ordered is out of stock at the time of preparing your order to ship, you will receive an email notification alerting you that item was not fulfilled on your order the following day. If you wish for that item to be back-ordered, please notify your sales representative to back-order that item for you. If you prefer, you can have your account set up at any time to automatically back-order any out of stock items so you will not have to notify your sales representative to do this.

Shipping

How do I Set up/Ship to another location?

Log in to your account, click 'Your Profile' tab, at the top of the page, select "My Account". To add new billing or shipping locations please click on the link button titled "add new contact" and fill in the required fields.

Is there a minimum order?

While there is no minimum order requirement, we suggest that you order at least $100 worth of product in order to maximize your profits and distribute your shipping costs among the shipped items.

When will my order ship?

Orders are shipped on normal business days. If your order is placed before 11:30 am EST it will ship the same business day. Otherwise, your order will ship the following business day.

Please note: Exceptions may apply to same day shipping during holidays or device launches.

Do you charge for shipping?

Shipping charges are calculated based on the billable weight, destination and shipping service selected for your order. All shipments are F.O.B. from the warehouse. We offer UPS and other carriers to provide the best service and ensure timely delivery. It is the buyer's responsibility to select the desired service level at time of order. The buyer is also required to provide accurate information. Any additional or incidental charges as a result of inaccurate information are the responsibility of the buyer.

It is our goal to ship every order received before 11:30 am EST the same business day. Orders placed after this time will be expected to ship the next business day. We are not responsible for orders not shipped within this time frame.

General

Do you have a catalog or price list?

Our entire inventory of more than 50,000 SKUs is available on our website. Once you register for an account and speak with your designate account manager, he or she will be able to learn more about your business and activate your pricing based on your purchasing needs. They can also provide you with an inventory download spreadsheet of our complete inventory, including pricing, if that is what your business needs require.

How do I get your data feed?

You can have access to all the product information – pictures, pricing and photos via our live data feed. Please contact your Sales Account Manager to learn more!

What is your warranty/return policy?

All returns and exchanges require a Return Merchandise Authorization (RMA) number. VoiceComm offers a 90-day limited warranty against defects in material and workmanship on products shipped from the New Jersey warehouse, exceptions do apply.

Upon receipt of your order, please notify Sales Account Manager of any damage or discrepancy within 7 business days of receipt of order.

To see our complete Warranty & Returns policy, please visit: http://www.myvoicecomm.com/return.php

If you find that your question was not answered here, check out our contact us page for more information on how to connect with one of our Sales Team Members: https://www.myvoicecomm.com/contact

 

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